MTN, a leading telecommunications company, has selected Ericsson to digitize their product catalog management and order management processes, the agreement announced in Cape Town during the 20th BSS User Group Summit.
Catalog manager will allow MTN to digitalize the product lifecycle from offer creation to fulfillment. On the other hand, Order Care will enable MTN to improve operations and service augmentation, as well as coordinate hybrid workflows across services.
“The modernization of the systems that support our business processes enables us to focus even more on service excellence. Ericsson’s BSS solutions have played an important role in enabling our customers to enjoy our new services more quickly and efficiently. This partnership will safeguard our capability to continue enhancing the customer experience and service demands on our journey towards realizing our Digital Telco ambition,” Nikos Angelopoulos, MTN Group Executive – Information Technology said.
Furthermore, President of Ericsson Middle East and Africa, Fadi Pharaon said, “The ever-increasing diversity of the applications, services and bundles consumers wish to use on their devices, requires ever more flexible real-time charging, simplification of offers and automation. BSS modernization empowers MTN to monetize assets while meeting customer demands with new offers, strengthen competitiveness, enable flexibility to meet market demands, outpace competition with faster time to market for new offers, reduce costs through streamlined operations and TCO-efficient solutions.”